Order Inquiries
If you have a question about any aspect of your order or our website please contact us at info_ashakagivens.com
Product Advice
We will be happy to assist with product or styling advice. Please contact our customer care department and your question will be addressed within one to two business days.
Returns
Thank you for ordering from ashakagivens.com. If you have questions about your order, please contact us at info_ashakagivens.com
Return Policy
Ashaka Givens wants you to be completely satisfied with your purchase. All returns must be made within 14 days from date of original purchase and must be accompanied by the Merchandise Return Form – see below for details. Regularly priced merchandise may be returned for a full refund. Sale merchandise is returnable for web credit only.
Items marked as Final Sale are not eligible for return. Please note we are unable to accept returns for items purchased at other retail locations or other websites. We are unable to accommodate merchandise exchanges.
All tags, including the price tag and the “Do Not Remove” tag, must be fully attached to returned items. All items should be returned in their original, undamaged packaging. We do not accept returns on items that have been worn, altered, washed, or damaged in any way.
Refunds may only be issued in the same form as was utilized for payment. Please note that we do not refund original or return shipping charges. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express, that allows you to track your package. We are unable to accept a return COD. Please note that it may take up to ten business days for your refund to be processed or your web credit code to be issued.
Returns Procedure
• Request a Merchandise Return Form by contacting us within 14 days of placing order by emailing info_ashakagivens.com
• Merchandise Return Form must be obtained before returning any items. No refunds or web credits will be given on items returned without a Merchandise Return Form.
• Ship return items to address on Merchandise Return Form
• Return packages must be postmarked no later than 14 days from date of original purchase.
Claims for packages lost or damaged in transit must be made by the shipper. Ashaka Givens is not responsible for delays in shipping or delivery due to forces outside of our control such as weather. Ashaka Givens does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at Ashaka Givens’s sole discretion.
All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Shipping Policy
Please note that we currently only offer shipping within the domestic United States.
All orders are shipped USPS Ground or USPS 2nd Day Air and will require an adult signature upon delivery. Orders cannot be shipped to P.O. boxes or APO/FPO addresses, which are not available through USPS. Orders cannot be shipped COD.
